By partnering with UCC the clients of EVA Global were provided a true option to seamlessly continue the services that EVA Global has earlier provided with a new trusted service provider.
Tampere, Finland, November 20th 2024 – United Call Centers (UCC), and EVA Global announce their new collaboration to ensure the continued support of the electric mobility ecosystem following the bankruptcy of EVA Solutions Oy, the Finnish parent company of EVA Global.
EVA Solutions Oy announced its bankruptcy filing on October 21, 2024 with the focus on ensuring uninterrupted operations, such as customer service, for key stakeholders, including electric vehicle (EV) drivers, charge point operators (CPOs), and EV charging hardware OEMs. By November 15, when EVA Global officially ceased operations, these leaders had implemented robust measures to ensure continuity for clients and support for EVA Global’s dedicated team members.
Jane Hoffer, CEO of EVA Global said: "During the bankruptcy proceedings our primary focus at EVA Global has been on ensuring a smooth transition for our clients, partners, and employees. We are deeply grateful to United Call Centers for stepping up to maintain the critical support needed for the electric mobility ecosystem. Their swift action and collaboration reflect a shared commitment to the EV industry's success. While this has been a difficult time, I am proud of the resilience and dedication shown by our team and partners.”
Zsolt Máté Juhász, CEO at UCC said: “We showcased our exceptional flexibility and industry expertise to ensure that electric vehicle users remain unaffected and can seamlessly access and utilize the entire infrastructure. Together, we ensured continuity for stakeholders and stability for employees affected by the bankruptcy.”
Bankruptcy administrator of EVA Solutions Group Oy, Attorney Antti Husa from Eversheds Sutherland noted that from the bankruptcy administration perspective enabling business continuity and continuation of the services of EVA Global has been one of the key factors in the bankruptcy administration process.
The bankruptcy estate has, together with the management of EVA Global, continued a transparent, proactive discussion with clients and other entrusted peers of EVA Global. By partnering with UCC the clients of EVA Global were provided a true option to seamlessly continue the services that EVA Global has earlier provided with a new trusted service provider.
For further information, please contact:
Anna Brchisky
EVA Global, Communications
anna@bamla.agency
About United Call Centers (UCC)
United Call Centers (UCC) is a leading provider of outsourced customer service solutions. Its core activities include multilingual customer support via telephone, email and chat, business process automation and the development of artificial intelligence-based services using cutting edge tecnhologies.
Founded in 1999, UCC provides services in more than 40 languages. Its clients are industry leaders in e-mobility, telecommunications, healthcare and e-commerce. UCC's success is built on a constant drive to deliver exceptional customer experiences to its clients' customers using the most advanced technologies available. UCC's AI-based customer care solutions have won multiple awards in the United States, a unique achievement in Europe. These solutions include AI assistants that can communicate via voice and text, quality assurance analytics and other back-office automation tools.
About EVA Global
Founded in 2017, EVA Global helped customers manage their electric vehicle charger infrastructure and provide a superior customer experience to EV drivers. Our services create new value and opportunities in eMobility business. Our end-to-end infrastructure management, monitoring, service desk and support services promises to protect the need of the consumer and ensure optimum uptime of the infrastructure they rely on. We supported the transformation in over 30 countries across the globe – and created confidence in a new technology among drivers.
Eversheds Sutherland is a global law firm providing commercial and pragmatic advice to clients around the world. Eversheds Sutherland partner Antti Husa acts as appointed bankruptcy administrator of EVA Solutions Group Oy.
