AMSTERDAM, May 2, 2024 — EVBox, a global electric vehicle (EV) charging solution provider, announces a strategic shift in its customer support operations. In a bid to ensure service excellence, the company has transitioned its Level 1 support to EVA Global, an EV-specific business partner renowned for its industry expertise and global presence. This collaboration has been in development alongside various initiatives to improve the EVBox Aftersales division, as the company offers EV charging solutions including hardware, software, and services; such as the introduction of the LiveChat and Virtual Assistant on the website and introducing a remote diagnostic system for its fast charging offering. The decision to shift to EVA Global was made as both companies align in their vision of delivering exceptional support tailored to the unique needs of the EV market. For EVBox customers this means 24/7 support in English, Dutch, German and French on Level 1.
EVA Global boasts a comprehensive suite of services, including Level 1 and Level 2 support, as well as help in managing Field Service Provider (FSP) networks, setting it apart as a specialized partner in the EV industry. With a diverse client base, including Charge Point Operators (CPOs), Fleet Owners, EV Infrastructure companies, the Energy Sector and Vehicle OEMs, EVA Global’s extensive experience and global reach make it an ideal partner for EVBox’s evolving needs.
EVBox’s main public charging stations evolve around the new generation of its DC fast charging range: EVBox Troniq Modular (up to 240 kW) and EVBox Troniq High Power (up to 400 kW). EVBox support is becoming more proactive thanks to the integration of remote diagnosis telematic device into the fast charging stations. This technology allows the diagnosis of the stations 24/7 and any inconsistency in performance can be picked up by EVBox proactively generating a diagnosis plan within a few hours in order to resolve the issue with the customer as quickly as possible.
-Jean-Pascal Bourdier, Vice President Aftersales & Customer Services at EVBox
"We are thrilled to announce our partnership with EVBox. This collaboration demonstrates the high caliber of our technology and services we have developed since 2017. I’m excited this cooperation puts our omni-channel capabilities to a wide use with chat options gaining more prominence in line with evolving consumer preferences. In addition to supporting EV drivers, our solution facilitates more complex inquiries and serves a broader range of customers in the Aftersales space, opening up new opportunities. Our joint efforts represent a significant stride toward efficient and enjoyable charging for all stakeholders."
-Jane Hoffer, CEO of EVA Global
About EVBox
To build a sustainable future, EVBox empowers businesses and drivers to embrace electric mobility. EVBox’s charging solutions lay the foundations for a world where electric mobility is the new normal by giving EV drivers the ability to charge with confidence, allowing businesses to easily enter the market and scale their offering as demand grows, and evolving with the rapid pace of innovation. Founded in 2010, EVBox is now a market leader in electric vehicle charging infrastructure (EVSE) who has delivered over 550,000 charging ports to partners and customers globally. The solutions EVBox is offering include charging stations for residential, commercial, and fast-charging network usage, as well as charging management software. More information can be found on EVBox.com.
About EVA Global
EVA Global is the leading electric vehicle managed services provider committed to ensuring the reliability, availability and accessibility of your EV charging infrastructure. EVA Global is the industry’s partner of choice for maximizing charger uptime and utilization. With our technology platform EVA Global offers a specialized managed service solution from multilingual end-user and technical support to complete infrastructure management services. -Enabling our partners to concentrate on their core business and augment it by offering a charging opportunity.