Kuala Lumpur, Malaysia, August 18, 2022 – EVA Global has launched its newest center of operations in Kuala Lumpur, Malaysia this summer to serve the growing APAC market and to expand and strengthen global end-user support on all time zones. The Malaysian office was the next strategic step in the company’s global growth, accelerated by its significant increase in customer base.
The official opening ceremony of the contact center, located in the Menara AIA Sentral Tower, in the CBD of Kuala Lumpur, took place in July hosted by the local team headed by Contact Center Manager Jacky Yap and attended by company leadership and partners.
“We have been operational in the area and are onboarding new clients in the region, so establishing a physical base in APAC was a logical next step in our expansion. The rate of adoption of the new technology is accelerating and with it the need for efficient and reliable infrastructure, its monitoring and maintenance as well as the need to support the end-user as the critical link in making the change happen.” -Says Niina Suuriniemi Hopper, CEO and Founder of EVA Global.
The new contact center’s core services will focus on driver and other end-user assistance at the charging point and beyond with EVA Assists service solution. At launch the Kuala Lumpur office is home to a team of technical support specialists dedicated to eMobility, providing customer care at all hours, every day of the year. In addition to end-user support the APAC team offers managed services for network owners, operators, and anyone looking into expanding their business into electric vehicle charging. The soft launch of the center has proven successful beyond expectations and operations are continuously expanding.
“We are here to support our partners on all these aspects with both our services and software solutions. With our unparalleled experience, knowledge and understanding of the market we can truly cover the whole value chain in our portfolio.” adds Thomas Holterman, COO.
Training the new team wasn’t limited to only providing the knowledge and tools to become eMobility experts, but also to transferring the company’s values and culture – a critically important requirement toward ensuring a uniform, high quality client experience. “We will make sure the spirit of EVA Global is present in everything we do. I look forward to our team actively shaping the mobility transformation in Asia and the Pacific region together with our partners.” says Jacky Yap, Contact Center Manager for APAC.
EVA Global is the leading managed services provider in eMobility. We offer an integrated and innovative technology platform which connects to Charge Point Management Systems and allows us to operate charging infrastructure, troubleshoot virtually any type and make of charging equipment, provide superior customer experience and manage the service and maintenance of your install base.
EVA Global has its HQ in Finland and operations in Spain, Portugal, Germany, the Netherlands and Malaysia. Our clients include a wide range of companies located across Europe, Asia and the United States. EVA Global currently solves more than 100,000 EV driver cases a month, and our team of multilingual EV Specialists are available 24/7, 365 days a year. Our mission is to create trust between developing technology in eMobility and its adopters by providing superior customer experience and accelerate the transition to cleaner energy.
For more information, reach out to EVA Global at media@eva.global.